Thursday
Well, here we go again!
It was a gorgeous day although
cold first thing, it was great for flying. Grant dropped me off at the airport
and once I was checked through I went up to the lounge. The flight to Auckland
was on time and it was a good flight with just a few bumps at the end as we
passed through some areas of cloud!
I eventually made my way to the
International lounge and spent the afternoon there. At one point I opened the
Air NZ app and noticed my seat allocation had changed. I had been upgraded to Business Class, yay!, so I immediately approached the service desk for a new boarding pass. That meant a lie flat bed both ways!
We had a relatively smooth flight and arrived about half an hour early. I spent some time in the United Lounge waiting for my next flight. I discovered my seat had been changed and I must say the customer service people we're very helpful as were the gate people and all was resolved!
We arrived about ten minutes
early in Chicago but I had to wait some time for my hotel shuttle. I had a
lovely shower before eating the balance of my sandwich with a lovely cup of tea then, finally, I hit the sack.
Friday
I had a few hours sleep and a
lazy start as check out was not until noon and I was booked on a late flight to
Seattle (cheapest available, lol). After checking my bag in, very early, I went to the United Lounge as per usual. Later, I
stepped out to get a couple of items and wandered back into the lounge.
After a while, I went to buy a cup of
coffee at the nearby Starbucks and discovered I had managed to lose my Air NZ
debit/credit card that has foreign currency on it. I went back to the previous
place but no luck. So I returned to the lounge, logged in to my card account
and was able to suspend the card. I had to email the company and ask a couple
of questions, Apparently, it takes four weeks to get another card, grrrr!
I was going to use some paid credits on my phone app to ring them but it would not work so I had to send a message to their support people!
I just hope I have enough funds
for my trip. On reflection, I know how it happened, the chip slot was not
working and when I swiped it the card was rejected. The guy had to enter the
money manually and by the time there was quite a queue behind so I was rushing
to finish!!! Such is life!
We boarded really early and we
had to wait over 30 minutes before the doors were shut!! We arrived well on time at Seattle/Tacoma airport and I saw Cheryl straight away nearing the baggage collection area. It was good to see her again but Jim was waiting in the car at the texting area.
Well, finally the luggage came off the plane and then it was finished and my bag was not there. After some to-ing and fro-ing we discovered it had been placed on an earlier flight and was in the holding area! I did not know they did this, I thought in today's security climate that you had to fly on the same plane as your checked bag!!! Cheryl texted Jim and we waited for him outside amidst the total chaos!
We arrived home after midnight and after being greeted by Serenity and meeting Gracie Mae for the first time, I enjoyed a lovely cup of tea and some toast. It was very late by the time I eventually showered and I got into bed. There was still no real response from the card support people or the phone support!
Saturday
I slept soundly for about six hours and checked my emails, still no real response from either groups. I then remembered the name of a person who had helped me before and I had her email address so I forwarded my original email and the auto response to her with a plea for help!
It was cloudy in the morning but eventually the sun broke through although there was a very coll breeze! We had a quiet day and went out just after 7 pm as there was an advertised Air Show at 7 and 9 pm with fireworks to follow at 10.15 pm. We collected some Subway on the way and found a good parking spot. After eating tea I went for a short wander round and then sat outside with Cheryl and Jim, I have to admit that I was feeling quite cold and should have brought a sweat shirt with me.
As more people arrived or spot was getting blocked off. There was quite a bit of alcohol being consumed and a lot of fireworks were being let off. I was surprised to see so many young children holding some and even lighting them! Both of these activities are quite illegal but of course there were no police to be seen!
I then remembered that Air NZ has a FB page and I had messaged them a couple of times previously over separate issues. I decided to contact them tonight (or early morning) as it would be evening in NZ. I had a response within five minutes and a brief conversation ensued, it ended with them telling me they would put through a request for an emergency card. I told them i had contacted a articular person as i did not want to confuse the issue!
Sunday
Again, I had some sound sleep for about six hours and checked my FB page and emails for any responses. The phone app crew have still not replied in person but that has now become a moot point! I did have a response from Air NZ and the new card should arrive here between 5 and 10 working days from now. I also had confirmation from the person I emailed and she will also send me the tracking number on Wednesday. They were also prepared to ring me and talk me through obtaining some cash out of my account! I cannot speak highly enough of both the FB team and the individual who have helped me and I have emailed the guy in charge of Customer Services to let him know.
I spent the day doing some Sudoku and Sudoku High Five from the local paper as well as finally getting my blog under way! It was a lovely day once the early morning cloud burnt off and it was warmer today with no cool breeze.
wow - Sorry for air trouble but because You are organized U cut a lot Of Time out for receiving Ur New card Love the Dogs! I agree about children with fireworks! A lot of injuries happen needlessly! Enjoy Your time catching up to
ReplyDeleteOur time! Happy for Ur safe arrival!